- Henry Ford

Our 360 feedback processes are available online, via paper, or a combination of the two. We have the ability to administer your survey in any language, anywhere in the world.

We tailor our solutions to best meet the needs of our clients. Our engagements range from executive-level 360 feedback surveys including on-going coaching relationships to simply providing the technology and tools for data collection and reporting. Our system can accommodate any volume and management level of participants, whether the engagement involves a few Senior level Executives or thousands of mid-level managers. Our technology enables us to accommodate any number of participants and raters. We collect data, generate reports, and provide the information in a very short timeframe.

Our level of involvement in your assessment project is based on your unique needs. We confidently offer the following services:

• Communication for Participants and Raters
• Pre-assessment Training
• Survey Development
• Customized Employee Surveys and Reporting
• Highly Skilled Project Management
• User-friendly technology for administration and data collection
• Action Planning
• Customized Development Resource Guides
• One-on-one feedback coaching engagements
• Long-term coaching engagements
• Coach-the-coach training
• Measuring Improvement using customized follow up surveys Explore our Clients' Needs

We believe it is essential to thoroughly explore our clients’ unique needs before recommending an assessment solution. We first determine the objectives of the 360 feedback process and identify how it can be tied to other development initiatives. This enables us to offer only the most well-suited solutions to meet your needs. We also offer a variety of off the shelf instruments.

Accommodation of Foreign Languages

Because we work with organizations all over the world, we have the capability of providing our 360 feedback Services in any language. Currently CustoMetrix, our online survey management system, is available in English, French, Spanish (several dialects), German, Portuguese, Dutch, and Swedish. We also support multiple Asian languages. We will continue to expand our language offerings to accommodate our growth and expansion into international markets.

Communication

Resulting from our many years of assessment experience, we realize the importance of providing effective communication with any leadership development initiative. Clearly communicating the objectives of the initiative and the roles and responsibilities of both the participants and raters will help ensure a successful 360 feedback process. Assessment Plus will collaborate with you to make sure a consistent and accurate message is conveyed to everyone. Click here for more information about the importance of communication.

Pre-Assessment Training

Assessment Plus offers Pre-Assessment Training in a classroom setting, accommodating up to 30 individuals in each training session. This training focuses on educating the participants about the value of the 360 feedback process, addresses how best to select raters, familiarizes the participants with the survey and sets expectations for how they will use this information to improve their effectiveness. During this session, we stress the importance of sharing with others what is learned from the feedback, as well as developing and implementing a practical action plan based on the feedback received.

Survey Development

Assessment Plus will help develop the specific behavioral items used in the customized employee survey. We have over 20 years of assessment experience and serve as a valuable resource in the development of a well-designed survey. We utilize our robust data bank of over 2000 behavioral items and competencies as a foundation from which to build your survey. Our goal is to ensure a meaningful, concise survey that results in actionable information.

Customization

At Assessment Plus, we specialize in the customization of the 360 feedback process, including the specific behavioral items used in the survey, the qualitative section allowing for raters’ written comments, the rater groups, and the instructions for participants and raters.

We have the ability to completely tailor the 360 feedback assessments to best meet your needs. Many of our clients utilize core items for ALL participants and raters, while utilizing a subset of other items for specific rater groups, job levels, functions, etc. This enables Assessment Plus to collect the most relevant data and provide the most meaningful information to our client organization. This level of customization can be obtained for any of our 360 feedback assessments.

Project Management

Our project teams are dedicated to the success of our clients’ leadership development initiatives. They pride themselves on delivering the best service, proactively anticipating our clients’ needs, recommending solutions based on what we have found to be best practices and ensuring a successful outcome. Our project teams are skilled at all aspects of survey methodology, administration, data interpretation action planning and benchmarking. Each client is assigned to one of our project teams which is led by one of our experienced, professional project managers.

Survey Administration and Data Collection

Assessment Plus has developed an easy-to-use, web-based employee survey system that manages all aspects of the 360 feedback process in an automated manner. Our online system allows participants and raters the flexibility and convenience of 24-hour access to complete assessments, nominate raters, send reminder e-mails, and monitor response rates. If your initiative requires paper surveys, we work with you to ensure a streamlined paper administration process. Both types of administrations enable Assessment Plus to ensure data integrity and confidentiality while protecting the anonymity of the raters.

Action Planning

Assessment Plus can collaborate with the participants to develop a meaningful, practical action plan. This plan is based on the 360 feedback they received and is considered to be one of the most important elements of your initiative. We believe that by identifying the specific strengths the participant plans to leverage and/or the areas that need improvement, the participants are well on their way to using the feedback to make positive change. Our project managers and coaches work together to ensure that the action plans developed are specific, actionable, practical and sustainable.

Customized Development Resource Guides

Assessment Plus offers the design and development of Developmental Resource Guides which are customized for your organization. This guide provides developmental suggestions for the behavioral survey items and factors, offering specific information about how to address targeted areas. This guide suggests assignments as well as relevant books and articles (with links to Amazon). This resource guide can be developed and administered via the Internet or in hard copy form. By providing this valuable tool, participants not only receive crucial feedback, but also have access to numerous suggestions for how to address the issues that may have emerged from the feedback.

Coaching

To receive the most benefit from a 360 feedback process, we strongly suggest the participant be given the opportunity to meet with a feedback coach. Our professional coaches are thoroughly experienced in anticipating and handling reactions to the 360 degree results, helping the individuals interpret the results and digest this information, working with the participants to develop their customized action plan and educating them about the follow-up process. The individual feedback coaching has been referred to as the most valuable part of the 360 feedback process by many of our clients. We also provide ongoing coaching services, in which we establish a relationship with the leader and support them in their change initiatives. This engagement ranges from three months to two years, depending on your specific needs.

Measuring Improvement

Our research has shown that follow-up is crucial to improving the perceptions of raters over time and to sustaining positive changes. We strongly encourage participants to use the information they receive from the raters as a tool to grow and develop. To do this, it is essential that the participants communicate with their raters, discuss what they’ve learned from this feedback and convey what changes they plan to make. This follow-up ensures that the feedback is not forgotten once the participants get caught up in the demands of their jobs.
To encourage participants to use this information to become a more effective leader, we recommend a customized follow-up feedback process. This process holds participants accountable for making changes to their behavior and then gives them the opportunity to gauge how much more effective they have become over a six to nine month period. Approximately six months after they receive their initial feedback results, we will provide them with a customized, one-page survey containing only the items they selected for improvement (correlating with their action plan). They will solicit feedback from their raters and submit the completed surveys via the Internet to Assessment Plus. We will then provide a 2-3 page report, containing data that shows whether this person did indeed improve in the targeted areas. This is a great way to assess whether a person is truly using this information as intended, to improve their effectiveness as a leader. It also provides your organization with valuable data relating to the effectiveness of the 360 feedback process, validating that it is a worthwhile investment.