- Jack Welch

The Value of an Employee Survey

Our research indicates that stronger commitment from employees and a more engaged workforce results in stronger focus on customers and increased financial and operational performance.

A company’s success is largely dependent on the commitment of the workforce. If an organization is committed to their employees, taking their suggestions into consideration, and addressing issues and concerns raised, employees will generally be more committed to the success of the company. Gathering information regularly from employees allows a company to identify its strengths, recognize any areas of concern, and measure the progress of specific identified issues. The feedback given by the employees will serve as critical information to Senior Management regarding how the employees perceive their jobs, their management and their company. By soliciting input from employees, an organization conveys the message that the opinions of their employees matter.

Understanding our Client’s Mission

Soliciting feedback to assess employee satisfaction, perceptions of the climate and workforce morale requires careful planning and thorough scoping. We utilize proven methods to gather information that is most relevant and valuable to your business. Once gathered, we then analyze the data and provide meaningful interpretations. Finding out what your employees think is critical to your success.

Branding

Identifying and developing an understanding of your workforce allows us to best market the survey to your employees. With your collaboration, we convey a consistent message to all employees, thoroughly explaining the purpose of the survey and enhancing your employees’ comfort level with providing honest, valuable feedback. We brand the assessment initiative by incorporating your company logo and/or mission statement on all survey correspondence.

Project Management

Our Project Managers are experienced in all aspects of the employee survey and organizational assessment processes. Collaborating with Assessment Plus ensures that you will receive the highest quality of customer service. We offer recommendations based on our years of survey experience that will result in the most effective assessment project. Our Project Managers proactively manage your project, ensuring that all details are handled and that the project is successful. We pride ourselves on the wonderful relationships we’ve built with our clients through the years.

Survey Development

Assessment Plus is a leader in the organizational development field and we have over twenty years of experience in developing surveys. Accurately reflecting your core values and targeting questions that will result in the most valuable and relevant information will help to ensure that you can take action based on your survey results. All surveys developed by Assessment Plus contain items that are content valid, specific and address only one behavior. Assessment Plus will also make recommendations on the demographics, factors, scale, customized e-mail text, open-ended items allowing for comments and survey instructions.

Customization

Assessment Plus customizes 95% of our client initiatives and all employee surveys and organizational assessments are created specifically to fit your unique organization. It is essential when gathering data to capture the data in meaningful categories or demographics so that the best analyses can be performed. Our proprietary assessment software, CustoMetrix™ can accommodate and support multiple scales, multiple foreign languages, and a host of other benefits for your survey process.

Survey Administration and Data Collection

Assessment Plus can confidently accommodate any survey project with any number of employees. Whether your organization has 400 employees or 40,000, our customized and automated solutions can meet your needs. We offer multiple administration processes – from exclusive online surveys to a paper- pencil administration, or a parallel process that includes both methods. Our secure, web-based survey system is easy to use and allows for 24 hour access to complete surveys. Reminders are sent at key intervals during the data collection period, guaranteeing that your overall response rate will reach a maximum percentage. We also offer a Project Dashboard™ (to pre-approved, internal points of contact), that provides real time information at the project level. This feature allows users to access information relating to the status, activity and response rates by various demographics.

Reporting

Reporting the results of an organizational assessment requires absolute accuracy. Assessment Plus balances the need to provide relevant information with the need to ensure anonymity of the employees. Our technology platform, CustoMetrix™, ensures that we have the ability to customize a reporting format that is a perfect fit for your needs. Although we have the capability of customizing report formats, most of our clients utilize one of our established, user-friendly formats.

Standard quantitative reporting includes the Overall Organizational Report as well as Demographic Comparison Reports, including various summary sections that provide overviews, as well as detailed, item-level results.

Comment Analysis

Because the volume of written comments can be significant, Assessment Plus offers a comment analysis which summarizes all comments and depicts the frequency of topics as well as representative comments for each topic. This analysis will enable you to more easily identify issues that emerge and focus on key strengths and developmental areas. The comment analysis is a key supplement to the executive narrative summary.

Executive Presentations

Assessment Plus is qualified and experienced at providing presentations to senior teams for organizations worldwide. Using various media, we arrive at your location prepared to review highlights from the initiative, review data themes, and discuss organizational action plans. Then, based on your needs, we can help hold your senior team, your managers, and your employees accountable for making positive changes that lead to success.

Online Action Planning

We offer a unique and fully integrated action planning instrument via our latest technology platform, CustoMetrix™. This easy-to-use feature offers various options that will allow your pre-approved users to create, modify, and share action plans throughout your organization. Building in action steps that are associated with each of your company and/or departmental goals will hold individuals accountable and increase the potential for positive change.

Other Services

In addition to employee surveys and organizational assessments, we confidently offer the following assessment services:

• Customer Satisfaction Surveys (both internal and external)
• Member Surveys
• Training Evaluations
• Climate Surveys